GetToilet Support

Help with the GetToilet app for Android and iOS.

We read every message and aim to reply within three business days. It helps if you include your phone model, whether you are on Android or iOS, and what you were doing when the problem happened.

Reset or set a password

On the sign-in screen, tap Forgot password? and we will email you a reset code. If you created your account with Google or Apple and have never set a password, use the same screen — it sets your first one.

Edit or remove a review you wrote

Open the toilet in the app and your own review appears at the top, with edit and delete controls. You may keep one review per toilet, so editing replaces what you wrote before.

Report a review, photograph or toilet

Tap the flag on any review or toilet and tell us what is wrong. Reports go to our moderators, and only they can see them. You need to be signed in so we can follow up.

Delete your account

In the app: Settings → Delete account, then type DELETE to confirm. This permanently removes your account, your reviews, your review photographs, your Poop Buddy history and your position on the leaderboard. It is immediate and cannot be undone.

Toilets you added stay on the map, because other people's reviews depend on them, but they are no longer linked to you.

If you cannot reach the app, email us from the address on your account and we will delete it for you.

Something else

Missing toilet, wrong location, a score that looks off, or an account you cannot get back into — write to us at 413labsmanager@gmail.com.